Freelancer FAQ

Freelancer Support: Hi there this is Freelancer Support, how may I help you?
Victor Kimura: Hi, I’m wondering how I can hire someone full-time? What’s the cost?
Freelancer Support: Actually, it depends on the budget of your project.
Victor Kimura: Can you explain?
Freelancer Support: Once the project is awarded both of you are automatically charged with the commission fees.
Freelancer Support: For regular projects that are closed, a Service Buyer will have to pay 3% or $3 commission (whichever is greater PER PROVIDER) and Service Providers will have to pay 10% or $5(whichever is greater). If the project is marked as Full Time there will be no other charges as with regular projects. As a Gold Member you don’t pay commissions on completed projects (For Service Buyers only).
Freelancer Support: Budget Range will be set by service buyers like you depending on the budget for the entire project.
Freelancer Support: For example (Budget Range: $30-$250), service providers can only bid within that range.
Freelancer Support: It depends on the service provider how much he wanted to be paid for the project.
Freelancer Support: Since it is fulltime, you can pay a provider more than the bid amount.
Freelancer Support: Once the project is Fulltime it is continuous.
Freelancer Support: Please note that the cost for Fulltime project is $19.95
Victor Kimura: So, for example, if I post a project for, say, $30 then a service provider accepts this as full-time position. Then there is no extra charge to the service provider or the service buyer? Is this correct?
Freelancer Support: You must take note that you will be charged a refundable posting fee of $5, Fulltime fee of $19.95.
Freelancer Support: If the project is marked as Full Time there will be no other charges as with regular projects. As a Gold Member you don’t pay commissions on completed projects (For Service Buyers only).
Victor Kimura: The full-time fee is not refundable, correct?
Freelancer Support: I do apologize for the confusion it is $99.95.
Victor Kimura: If I set a project as full-time then do I still need to be a gold member to avoid paying the commission?
Freelancer Support: Not $19.95.
Victor Kimura: If I set a project as full-time then do I still need to be a gold member to avoid paying the commission?
Freelancer Support: If the project is marked as Full Time there will be no other charges as with regular projects. As a Gold Member you don’t pay commissions on completed projects (For Service Buyers only).
Freelancer Support: In other words, there will be no commission fees charges.
Victor Kimura: I’m a service buyer so what’s the cost of being a gold member. I see gold icons beside service providers. Is that something different?
Freelancer Support: You must at least have $24.95 USD in your account to upgrade your membership to Gold.
Victor Kimura: So if I have $24.95 USD in my account then I automatically become a gold member?
Freelancer Support: You should upgrade your account first.
Freelancer Support: Please use this link: http://www.freelancer.com/users/upgrade.php
Victor Kimura: But is that all I need to upgrade to gold member status: to have $24.95 USD in my account?
Freelancer Support: Yes.
Victor Kimura: Once I put that money in there can I use that money to pay service providers?
Freelancer Support: Do you mean, if you have balance in your account?
Freelancer Support: Or I mean are you referring to your funds in your account?
Victor Kimura: If I deposit $25 USD in my account and then I get upgrade to gold member and then I post a project, can I use that money to pay a service provider or do I always have to maintain $24.95 USD in the account?
Victor Kimura: In other words, do I always have to have a balance of $24.95 US in the account to maintain my gold member status?
Freelancer Support: Actually, Gold membership will be extended automatically if you have enough balance after expiration date.
Victor Kimura: what’s the expiration date?
Freelancer Support: That occurs monthly.
Victor Kimura: like every 1st day of the month?
Freelancer Support: Your Gold membership expires every month.
Victor Kimura: like every 1st day of the month?
Freelancer Support: It depends on when you upgraded your status.
Victor Kimura: okay, good to know. What’s the difference of the gold member on a service provider?
Freelancer Support: Like if you upgraded it today, 10th Nov. then it will expire on the 11th Nov.
Victor Kimura: I see. What’s the difference of the gold member on a service provider?
Freelancer Support: There are lots of advantages of being a Gold Member.
Victor Kimura: as a service provider?
Freelancer Support: * Gold members are often regarded as more reliable, since membership requires a commitment to using our services. * Gold members pay 0% project commission for hiring workers * Gold members pay 3% project commission for being hired as a worker on a project * Gold membership provides a higher number of bids allowed for Service Providers (see Bids) * Employers may post projects that allow bidding only by Gold members. * Gold members are easily recognizable by the “G” icon next to their usernames. * Gold members are allowed to be qualified in 50 categories with up to 15 changes per month (instead of 25 with 10 changes per month).
Freelancer Support: Yes.
Freelancer Support: Is there anything else I can help you with?
Victor Kimura: is it okay to pay someone via paypal? I know it’s not recommended. This doesn’t violate the terms, does it?
Freelancer Support: It is okay to pay via Paypal.
Victor Kimura: I guess I would pay them directly via the service providers own paypal account, right?
Freelancer Support: It doesn’t violate our Terms just please be aware that all payments must have projects involved.
Victor Kimura: What does it mean all payments must have projects involved? I don’t think I’d pay anyone without a project that they need to complete.
Freelancer Support: This is because there are other buyers who pay service providers using Direct payments, and there no involved projects. They do direct transfer of funds.
Freelancer Support: That is just a reminder.
Victor Kimura: so how would I pay a service provider via their paypal through freelancer?
Freelancer Support: You may pay a service provider through Freelancer.com
Victor Kimura: and it would go to their paypal account?
Freelancer Support: yes.
Victor Kimura: how do I do that?
Freelancer Support: You may use our Milestone payment System.
Victor Kimura: where is that?
Freelancer Support: We recommend that you use our Milestone Payments to pay your Provider. It is advisable not to release the payment until the project has been completed. If the project requirements are not met, we can help you cancel the Milestone Payments and re-open or close the project. Please note that we cannot do anything in the event that you have released the Milestone Payments prior to project completion and the provider stops communicating with you. To send Milestone Payments to your Provider, please login to your account and copy and paste the link below: https://www.freelancer.com/payments/newescrow.php
Victor Kimura: The “full and final payment” and “partial payment” is greyed out and I can’t select them. Only the “other reason” is selected. Why is that?
Freelancer Support: Have you tried that?
Victor Kimura: yeah, just opened it.
Victor Kimura: the first two options are greyed out
Freelancer Support: Can i have the project ID please associated with your Payment?
Victor Kimura: 844587
Freelancer Support: Once the project is not awarded, you have no option to use full and final payment” and “partial payment”.
Freelancer Support: Upon checking the project is still pending.
Freelancer Support: It is still awaiting actions from your provider to accept the project.
Victor Kimura: oh, okay.
Victor Kimura: Once a provider is full-time than I can communicate with them via email and phone, correct?
Freelancer Support: Yes.
Victor Kimura: One of my projects looks like it’s going to expire with no one that I’d like to select. Can I let it expire and have my $5 posting back in the acount?
Freelancer Support: Once it is expired, posting fee is not refunded.
Freelancer Support: You have the option to extend the project of up to 35 days so you could select a provider.
Victor Kimura: oh, okay. I didn’t know. I thought I read that it was a refundable fee.
Victor Kimura: Posting a project is free, but we charge a refundable fee of $5 USD.
Freelancer Support: It is refundable once the project is awarded.
Victor Kimura: This fee is automatically refunded when you award the project to a freelancer or cancel it.
Victor Kimura: That’s what it states.
Freelancer Support: I mean the posting fee is refundable once the project is awarded.
Freelancer Support: Once the project will expire, there will be no refund on that.
Victor Kimura: What if I cancel the one project. It expires in 5 days
Victor Kimura: It states This fee is automatically refunded when you award the project to a freelancer or cancel it. “Or cancel it”
Freelancer Support: You can cancel the project if there is still no provider.
Freelancer Support: And you will get the refund
Victor Kimura: there were 3 bids but no provider I wish to select.
Victor Kimura: There have been no bids except the first two days.
Victor Kimura: I think I’d like to cancel and get the refund back to the account.
Freelancer Support: To cancel the project, please follow these instructions: 1. Login to your account. 2. On your Freelancer.com Home Page, go to the Projects Table at the bottom, click “Employer View.” 3. Click the “Open for Bidding” tab. 4. Select the project title; on the drop down menu, choose the “Close” option.
Freelancer Support: Is there anything else I can help you with?
Victor Kimura: if I select close then will i receive the $5 refund back to the account
Victor Kimura: ?
Freelancer Support: Hello, are you still there? I’ll wait for another 2 minutes for your response before considering the status of this conversation as Closed..
Freelancer Support: yes
Freelancer Support: Is there anything else I can help you with?
Victor Kimura: For the other project who I awarded a writer and awaiting his response, do I need to select award from the drop down menu from the Action column?
Freelancer Support: You don’t need to award it again since that bidder has already received a notification that the project is awarded.
Freelancer Support: Is there anything else I can help you with?
Freelancer Support: Hello, are you still there? I’ll wait for another 2 minutes for your response before considering the status of this conversation as Closed.
Freelancer Support: It’s been two minutes and I will now consider this conversation as closed. Thank you for contacting Freelancer.com, please don’t hesitate to contact us again.

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